Terms & Conditions

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Penny Farthing’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website. Penny Farthing is the supplier of goods.Our business address is 5 The Square, Much Wenlock, Shropshire, TF13 6LX. Company registration number: {}. VAT registration number {}. The term Penny Farthing or ‘us’ or ‘we’ refers to the owner of the website. The term ‘you’ refers to the user or viewer of our website. This contract shall be conducted in English.

Privacy Policy

Please refer to Penny Farthing’s Privacy Policy, this explains how we use and protect information you provide via our website.

Purchasing Goods

In order to purchase goods through this Website and lawfully enter into a contract with us you must 1) register to use the Website; and 2) be the holder of a valid debit/credit card. You are required to provide your personal information when you register as a customer and certify this is true and accurate in all respects. You agree not to impersonate any other person or to use a false name or a name that you are not authorised to use.

Creating an Account

You can register with us to buy items on this website; if you decide to do this you are responsible for maintaining the confidentiality of your account username and password and for preventing unauthorised access to your account. You accept responsibility for all activities that occur under your account or password, so please ensure you take all necessary precautions to ensure your username and password is confidential and secure. Please ensure you keep your details up-to-date and inform us immediately of any changes to those details. You can do this through the 'Your Account' area of the Website or by contacting us by email at info@penny-farthing-gifts.com We reserve the right to refuse access to the website, terminate accounts, remove or edit content, or cancel orders at our discretion. If we do cancel an order, it will be without charge to you.

Website Content

We try to ensure all product information is fairly described and accurate.The information given is made in good faith and intended only to give a general description of the goods and is not binding. Neither we nor any third parties provide any warranty or guarantee as to the accuracy, specifications, information, performance, completeness or suitability of any of the products, services or general information found or offered on this website for any particular purpose. You acknowledge that all such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law. We make every attempt to keep the website as up to date as possible, however details may not accurately reflect the current situation at the exact time you place an order and therefore weare unable to confirm the price or availability of any product / service until your order is received and accepted by us. We make no other warranties or promises about any of the goods, and any implied warranties are excluded.

Product Availability

All goods offered for sale are subject to availability. It may not be possible to complete an order if stock runs out or is withdrawn for any reason. If there is a problem with an order or the availability of a product we will make contact with you.

Product Prices

All prices are quoted in UK Pounds Sterling. The price of each productis displayed on thewebsite and is inclusive of VAT (where applicable). You and not Penny Farthing are responsible for any applicable customs duties or taxes in your own country.

Placing an Order

We will treat an order made by you as an offer to purchase the goodsand services in full compliance with these terms and conditions. You are responsible for ensuring the accuracy of your order. We will review your order and contact you by email, or telephone, to confirm acceptance ofyouroffer to purchase the goods. Only oncewe have accepted will a contract be recognisedbetween you and Penny Farthing. You may cancel your order by notifying Penny Farthing in writing by emailing us at info@penny-farthing-gifts.comwithin 5 days from placing your order. If the goods have already been dispatched before we receive this notification your request will be dealt withunder our Returns Procedure.

Payment

Payments can be made by any of the methods specified in the Payments section of this website. The total cost of your order will include the price of all products ordered, plusVAT (where applicable), plus the cost of anydelivery charges which will be stipulated at checkout. All of your paymentinformation will be safely stored by WorldPay. Your card will be charged when your order is confirmed. After processing your payment, we do not retain your details therefore you will need to resubmit this information when you place any further orders on this website. All payments are subject to validation checks and authorisation by the card issuer. If your payment is refused or not authorised for any reason we will not be liable for any delay or non-delivery of goods. Collection and Delivery and Postage Weoffer a click and collect service where you can collect your purchases direct from Penny Farthing shop on a date stipulated by us and agreed by youat checkout. Alternatively you can choose to have your goods delivered by courier or post - a delivery charge will be incurred by you for this service and will beadded to your order. You will be notified about the cost of delivery at checkout. Penny Farthing’s preferred carrier is {FedEx), who will aim to deliver items within the following specifiedtimescales (from the point ofthe order being accepted):

  • UK: 5 working days
  • Europe: 7 to 14 working days
  • Rest of the world: 10 to 28 working days

All dates quoted for delivery are estimated only and may be subject to change. Penny Farthing accepts no liability for any loss or damage (whether direct or indirect) if delivery takes place at any time other than the estimated date for delivery. At peak times, particularly before Christmas, pleaseallow more time for delivery as delivery timesare likely to take longer.

Receiving your Goods

It is essential that you inspect your goods when they arrive. You will be deemed to have accepted the goods unless you notify us of an issue, cancel the order and/or return the goods in accordance with the Returns Procedure within 7 days of receip t. If you do not contact us within this timeframe we will not be obliged to accept any rejection at a later date. Your statutory rights are not affected.

Returns

We hope that you will be completely satisfied with your purchase, however, if for any reason, you are not entirely happy we will refund or exchange the value of the goods supplied, provided that they are returned unused and in the original packaging, within 14 days of delivery. You must also include the original delivery note and proof of purchase. We will repay the value of the goods (excluding delivery costs) to you within 4 weeks from receipt of the returned goods. Please note when returning an item, the parcel is your responsibility until it reaches us. We recommend that returned goods are sent via recorded delivery and that you ask your Post Office for proof of posting. Your statutory rights are not affected.

Damaged and Missing Goods

If any of the goods delivered are damaged, faulty or if you have not received your full order you must notify Penny Farthing within 7 days of receipt, declaring the nature of the defect or missing item(s) and quoting the delivery note number. If this is considered to be a valid claim, and we are liable for the claim, we will make up the shortages, replace the goods free of charge or refund the price of the goods in question. Where the goods are defective we will refund your reasonable costs incurred for postage of the goods, but will have no further liability to you and will not be responsible for any indirect or consequential loss (including without limitation financial loss of profit or otherwise) which you may incur for whatever reason, as a consequence of our failure to comply with these terms and conditions.

Data Protection

By using our online shop to make a purchase you give us permission to use your personal information to process your order through our internal systems and the ‘World Pay’ secure banking system. Your personal details will not be passed on to any third parties and you can unsubscribe at any time. To unsubscribe please contact us using the ‘Contact Us’ form on the web site or by emailing us at info@penny-farthing-gifts.com. We may want to keep in touch with you via telephone or email, to tell you about new products, promotional offers and events, you will be asked to give your permission for this.

Legal

We reserve the right, with or without prior notice, to change any of these Terms and Conditions at any time. Any changes are effective immediately upon posting to this Website. We reserve the right to withdraw any products from the Website at any time and/or remove or edit any materials or content on the website. We will not be liable to you or any third party for refusing to process a transaction, or suspending any transaction after processing has begun, or for withdrawing any goods or services from this Website, whether or not such goods or services have been sold. We will not be responsible to you for any delay or failure to comply with our obligations under our Terms and Conditions if the delay or failure arises from any cause beyond our reasonable control. Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.

Copyright

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions. All trademarks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website. Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence. This website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

Contacting Us

Penny Farthing prides itself on delivering high quality giftware products and providing excellent customer service with a personal touch. If you have any questions regarding our terms and conditions or if you require any assistance with any aspect of your online purchase please contact us using the information below:

Address: Penny Farthing
5 The Square Much Wenlock,
Shropshire
TF13 6LX
England

Telephone: 01952 728165 

Email: info@penny-farthing-gifts.com